Refund policy

Refund & Return Policy

At Waraq e Kitab, we aim to provide high-quality books and printing services. If you experience any issue with your order, please review our return policy below.

Eligibility for Returns

We accept returns only under the following circumstances:

  • The product arrived damaged or defective

  • The wrong item was delivered

To qualify for a return:

  • You must contact us within 48 hours of receiving the order

  • The product must be unused and in its original condition

  • The item must be returned with original packaging

Non-Returnable Items

The following items cannot be returned:

  • Books that have been used, read, or damaged after delivery

  • Custom printed books

  • Special printing orders

  • Digital products or downloadable materials (if applicable)

Return Process

To request a return:

  1. Contact us with your order number.

  2. Provide clear photos showing the issue.

  3. Our team will review your request.

  4. If approved, we will provide return instructions.

Refunds

Once we receive and inspect the returned item:

  • A replacement or refund will be issued.

  • Refunds will be processed via the original payment method.

  • Processing may take 3–7 business days.

Shipping Costs

  • If the return is due to our error, we will cover shipping costs.

  • Otherwise, shipping fees are non-refundable.